The Department of Housing carries out regular maintenance on all of its rental properties.
When faults occur due to normal wear and tear, we provide maintenance and repairs at no charge. Faults caused by neglect, misuse or wilful damage are charged to tenants.
Tenants should call Housing Direct on 1300 137 677 or visit their local Department of Housing office to provide details of any problems as quickly as possible. A contractor or one of our officers will then call at the property. Every effort is made to deal with maintenance problems promptly, but it is inevitable that some jobs may involve some inconvenience.
If the problem poses a danger, it will be commenced within three hours. If the problem is serious, such as no hot water, it will be attended to within 48 hours. Other everyday problems, with the exception of those jobs as determined by the Department of Housing, are to be completed within 10 calendar days.
Planned maintenance on a larger scale to protect and prolong the life of the asset is arranged using building condition assessments and cyclical programs.
