The Department provides an emergency after-hours maintenance service for repairs of the utmost urgency — such as a gas leak, no power or burst water pipe — to be attended to after normal working hours. Work that is not deemed to be an emergency will not be attended as after hours, but will be reported to the local housing office who will arrange inspection or works in normal working hours.
Tenants who use this service for situations that are not life or property threatening will be charged the full cost. Typically, the call out fee is around $200.
Call Housing Direct on 1300 137 677
When contacting the after-hours service, you should speak to an Agent within five minutes even during busy periods. If you remain on hold for a longer period, please cancel the call and phone again to ensure your call is answered as quickly as possible.
Emergency After Hours Maintenance (PDF 220kB)
