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KEY POINTS |
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What is the Customer Service Charter? Our Customer Service Charter shows the standards of service we promise to strive for. Click here to download the Customer Service Charter. |
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Customer Focus Customer Focus remains a key Western Australian Government initiative expected to improve government agency responsiveness, matching customer needs to agency resources, setting realistic service standards and providing leadership in service delivery. |
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Our Standard Of Service We strive to deliver a standard of service our customers are proud to receive, through friendly and courteous service, fairness, efficiency and information provision. |
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We Value Your Comments Your suggestions and comments help us improve our service. |
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We strive to deliver a standard of service our customers are proud to receive, through friendly and courteous service, fairness, efficiency and information provision. |
When you visit our office we will:
- Greet you and let you know if there may be service delays
- Keep waiting time to a minimum
- Treat you with respect, courtesy and dignity
- Listen to you carefully and fully consider your issues
- Help you with accurate information on our products and services
- Ensure you understand documents and forms
- Assist you to contact other officers or agencies if required
When You Write to Us We Will:
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Reply to you promptly by phone or letter depending on your request
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Invite you to contact us again if we can’t solve your problem completely
When You Phone Us We Will:
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Answer the phone promptly
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Try to solve your problem ourselves or refer you quickly to someone who can
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Call you back if we cannot resolve your query promptly
How You can Help Us:
- Treat us with respect and courtesy – we’ll do our best for you
- Tell us if your contact details change
- Let us know if there’s anything you don’t understand
- Give us feedback on our service
If You don't Agree with an Officer's Decision:
- We will help you access the review process
